Ordering & Payment
- What is the general shipping lead time?
- Do you have expedite shipping option?
- How can I know my order being shipped out?
- I ordered my shirt and I still haven't received it.
- Do you ship to my country?
- What is the standard shipping rate?
Before Receiving My Snaptee
- I typed my address wrongly, can I change it?
- I selected the wrong size, can I change it?
- What do I do if I select the wrong design for my order?
- I do not want this color, can I change to another one?
- Why my coupon code doesn't work?
- What do I do if I need a rush delivery?
After Receiving My Snaptee
- What is your refund policy?
- What's your 100% Satisfaction Guarantee?
- I received the shirt, but it doesn't fit me. What can I do?
- Why is the printing different from my design preview on digital screen?
- I received the shirt, but it is not what I ordered.
- How will I receive my refund if I am eligible to get one?
How to get Snaptee app?
Inside the app
- How can I add hashtag?
- How can I delete the design in my locker?
- I want to delete items in my shopping cart.
- Can I change my display name, the one that appears in my locker?
- I don’t want anyone to see my T-shirt designs. How do I hide them?
- I don’t want to connect to Facebook and Twitter anymore, what should I do?
Product & Printing
Design & Sharing Designs
Sharing and Selling Designs
- How can I share my design?
- How do I earn money if I sell my designs on Snaptee?
- Can I check how much I have earned in the app?
- How do I know how much I earned?
- What if I don’t have a PayPal account? How will the proceeds reach me?
- At first I didn’t want to sell my T-shirt but now I’ve changed my mind. Can I go back and change the status?