I received the shirt, but it is not what I ordered.

Snaptee put your 100% satisfaction at our top priority, nothing else. Each Snaptee product is checked by Snaptee QC Team before we ship it to your doorstep. We fully dedicate to our product’s quality and service to ensure your pleased and enjoyable experience. In rare case things could go wrong, but we are always ready to do whatever it takes to make it right.

If you receive the wrong item, please contact us at cs@snaptee.co with the following information:

  1. Pictures of the Snaptee product that you received 
  2. Your order number

We will evaluate your case and after we verified your claim, you just have to mail back the defective product to us and we will make sure the right one goes to you as soon as possible.

Please note that customers would be responsible for the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, we recommend customer takes necessary precautions by using registered and traceable services when returning the products to us.

Also, returning of item without contacting us in advance WILL NOT BE ACCEPTED and NO REFUND OR REPRINT WILL BE ISSUED.

To request further instructions on how to return your order, please email us at cs@snaptee.co

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  • 0
    Michael Witt

    Yeah...100% satisfaction guaranteed ???
    Snaptee sent me my Tshirt order with a mysterious, tacky, awful, "TGIF" logo that was not suppied by me but included in my Tshirt design. Snaptee obviously has a glitch in their software/website or app. Snaptee should obviously REPRINT my Tshirt order or refund my money ASAP. This is unacceptable and bad customer service and business on Snaptee's part.
    Sincerely/ M.D. WITT mdwcal@icloud.com

  • 0

    Hello Michael,

    Thank you for reaching us!
    Your issue is handling in ticket #18202.  Please kindly follow our agent request to re-design your shirt for further follow up.

    Any questions, please contact with us at cs@snaptee.co

    Best regards,
    Snaptee Team

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