I ordered my shirt and I still haven't received it.

Avatar
Cecilia
Follow

Unlike traditional fashion brands, which ship right away after you completed the order, we can only print and QC your Snaptee masterpiece after your order. These steps are necessary before we can ship your one-of-a-kind masterpiece to you. 
From most of our customers' reactions, the wait is definitely worth it : )

Once your order is shipped, you will receive an email notification with the shipment tracking no. You can track your parcel with this tracking no.

If you find the shipment taking too long, please feel free to contact us at cs@snaptee.co.  We will gladly help you.

Have more questions? Submit a request

11 Comments

Date Votes
  • 0
    Avatar
    Cammy Stone

    I was supposed to receive it on the 17th it's now the 20th and still no shirt I'm wondering what happened to my money too is it refundable if I don't receive my shirt?

  • 0
    Avatar
    Cecilia

    Hello Cammy,  Thanks for reaching out~ We received your enquiry which is under ticket # 20107.  We will follow up your enquiry asap. Thanks!

  • 0
    Avatar
    Magnus Kwan

    Hello, I should've 2 tees sent to my address on Aug 15, but since I wasn't at home at that time, the tracking website showed that “Delivery incomplete (recipient not available - addressee notified of collection at post office)”. However, I still haven't got any notification of collecting my tees after a week. I wonder where my tees are and I would like to collect them before Aug 26. If my tees are returned to your office could we have an arrangement for collecting them right in your office? Thanks.

  • 0
    Avatar
    Cecilia

    Hi Magnus,

    Let's us follow up your issue under #25629.

    Best regards,
    Cecilia@Snaptee

  • 0
    Avatar
    marchingfire

    Haven't received my order, but received my other order in which I places 10 days after? Trying to find out if it was lost or something

  • 0
    Avatar
    Cecilia

    Hello marchingfire,

    Well received your questions, let us follow up in details in ticket#29178.

    Thanks and best regards,
    Cecilia@Snaptee

  • 0
    Avatar
    lafcbamf

    Hi i ordered my order on FEB 16th and still no word on delivery any chance I can get an update? 

    Not sure what's going on. I tried emailing the email above but it says not a valid email. 

    please let me know asap. 

  • 0
    Avatar
    Cecilia

    Hello lafcbamf,

    Your question is well received, I have emailed you regarding it!
    Let us follow up with you there!

    Warm Regards,
    Cecilia@Snaptee

  • 0
    Avatar
    原川芽久

    It has been nine days since I ordered it, but I have not heard from you yet. I'm worried…
    My ticket number is#48261

  • 0
    Avatar
    fearless.vicious.yasuke

    How can I track on website. It says it’s been delivered but I have not received anything

  • 0
    Avatar
    Joyce. Norbal

    Hi I ordered my shirt in February 6th is is now May 1st and I haven’t received it...

Please sign in to leave a comment.
Powered by Zendesk