Snaptee puts your 100% satisfaction at our top priority, nothing else. If you received a Snaptee product that its size is not what you ordered, you can contact us WITHIN 10 DAYS of receiving Snaptee products (according to the delivery date on the tracking record) to apply for a reprint.
To apply, just submit the followings by emailing to email@example.com:
- Pictures showing the defective parts of the Snaptee products
- Your order number and username
- Your preferred size.
We will evaluate your claim based on the evidence you submit. After we approved your claim, you just have to mail back the defective product to us and we will make appropriate reprint or refund as soon as possible.
Please note that customers would be responsible for the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, we recommend customer takes necessary precautions by using registered and traceable services when returning the products to us.
Also, returning of item without prior communication WILL NOT BE ACCEPTED and NO REFUND OR REPRINT WILL BE ISSUED.
To request further instructions on how to return your order, please email us at firstname.lastname@example.org